A SLA agreement explains the problems that may appear during the course of the agreement, what the prompt
feedback should be and how the problem can be neutralised if the feedback is not adequate.
A SLA or otherwise known as Service Level Agreement is an official record between the service renderer and the consumer. However, it doesn’t describe the ways in which the service will be rendered but gives a determinable structure for the arrangement of the service. A few ways to measure and define the SLA agreement are assessing the mean time between incompetency, an acknowledged and approved level of downtime across a mutually settled period of interval, assisted feedback and verdict times.
Clients are disappointed when certain tasks and expectations are not kept, even though some of them may be unrealistic. A good SLA efficiently takes care of these situations by specifically defining the capabilities of the utility provider.
The general behavior of customers and clients is they usually would not want to learn or understand the functions of the service provider. However, what the clients are eager to know is how they will benefit them. A SLA agreement, therefore, defines and explains the problems that may appear during the course of the agreement, what the prompt feedback should be and how the problem can be neutralised if the feedback is not adequate.
Upon contact, your request to file for a Service level Agreement will be received and our representative will be in touch with you to take your request forward. If we need more information from your end, we will call you as and when required. After we receive all your details, our in-house lawyers and legal experts, will create the legal notice and send it across for your view within 2- 4 business days.
Your original price includes two rounds of iterations. Therefore, if you need any changes done to the Service Level Agreement, our lawyers will do the needful and send it across to you for your view once again.
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